BROADLIND HOTEL POLICY
At the Broadlind Hotel, we wish you the best in boutique aparthotel hospitality and a unique experience found in the heart of downtown Long Beach. For your convenience, we have listed all the policies of Broadlind Hotel, so you know what to expect during your visit. If you have any questions or concerns, feel free to contact us.
The Broadlind Hotel is a self check-in hotel and full payment is due at time of booking. You will receive a unique door code for the duration of your stay. For your safety and the safety of all our guests, please do not share you code. Late and early Check-in/Check-out times require prior approval, and fees may apply.
Check-in time: 4:00 PM
Checkout time: 11:00 AM.
Quiet Hours: 9:00 PM to 8:00 AM (Strictly Enforced)
All reservations are prepaid prior to confirming reservation. We accept all major credit cards including Visa, MasterCard, Discover and American Express. Rooms that are not paid in full at time requested, access codes will be inactive until further notice and guests will not receive a refund for any payments made.
The Broadlind Hotel is a convenient and safe self-checkin hotel. Guests MUST COMPLETE INCIDENTAL FORM on www.broadlindhotel.com - INCIDENTAL FORM. Forms that are not completed and authorized, guests will not receive access to the hotel and no refunds will be made. Reservation name must match Guest ID and Credit Card. For same day reservations, guests must fill out forms by 8pm that same day to receive access codes. Access codes are not sent after 8pm, even for same day checkins. No reservation refunds and no exceptions.
Resort Fees apply to all reservations. The Broadlind Hotel is an ApartHotel accommodating guests short and long term. Each suite is equipped with a full kitchen and private bath. On-site washer/dryer units are also complimentary and available for guests in the mezzanine. Housekeeping is provided only upon request and during business hours of 10am-3pm. We will try our best to accommodate same-day requests. Otherwise, requests will be fulfilled the next day.
IMPORTANT TO CHECK YOUR EMAIL FOR ACCESS CODE INSTRUCTIONS TO HOTEL AND PARKING. Once Incidental Forms are completed, guests are sent access codes and parking reservation information at time of booking. Access codes and parking are not available the day of checkin.
ACCESS CODES AND ROOM # ARE SENT TO THE SAME EMAIL USED TO MAKE THE RESERVATION. NO EXCEPTIONS. If someone else booked room for guest, please check with that person for reservation access codes. CODES ARE NOT AVAILABLE AT THE HOTEL. Broadlind Hotel is a self-checkin hotel with a keyless entry. The Broadlind Hotel is not responsible for guests not receiving their codes. Refunds will not be provided.
Group bookings are a required 3 or more room reservation.
The Broadlind Hotel is a 1928 building with lots of historical charm. There are some fixtures we kept original and some things we are not able to change because of the historical landmark.
Guest bookings are to a specific room, as every room is uniquely different. From time to time, rooms may become unavailable for any given reason. Broadlind Hotel has the right to upgrade or downgrade rooms to any room type without guest's consent and will send guests new reservation room # and access code. We will always try our best to accommodate guests to an equal or greater value (rooms rates are according to reservation booking date from the Hotel, not on day of checkin, last minute deal, or different special offers from third-party booking sites).
Broadlind Hotel is an ApartHotel and Operation Hours are 10am-4pm. Any special requests (extra blankets, bedding, towels, soaps, etc) made after operation hours will be addressed the next day during normal business hours. Please check reservation for emergency and staff contact information.
The Broadlind Hotel does not have elevators. Stairs only to access rooms. Note that the Broadlind Hotel is a registered historical building and is not wheelchair accessible.
You must be at least 18 years of age to reserve a stay at the Broadlind Hotel.
Broadlind Hotel reserve the right to refuse service to anyone.
The Broadlind is an ApartHotel and operation hours are 9am to 3pm daily. Requests made after hours will be brought into attention the next business day. For a faster response, please text request to
ADDITIONAL AMENITIES REQUESTS:
Special requests (extra bedding, towels, soaps, housekeeping, etc) are made 24-hours prior to checkin, and during business hours. We advise to make any special requests at the time of your booking to ensure your requests are submitted on time. Any requests made after operation hours will be fulfilled the next business day.
SPECIAL ROOM REQUESTS:
We want every celebration to be special. For a fee, guest service offers special requests and gifts, prior to checkin, to guest rooms in celebration of their birthday, anniversary, thinking of you, etc. 24-hour advance notice required and fees may vary. Special room requests are flowers, chocolates on bed, gift baskets, stuffed animal, note card, champagne and wine, and custom requests (upon availability). Guest will be invoiced from the hotel for all special request items. Contact for more information.
Due to COVID-19, cleanliness is our priority. The Broadlind is progressive with Standard Hotel Cleaning Protocols. We are an eco-friendly hotel and will clean rooms as requested only and room checks every 3-days. Housekeeping hours are from 10am to 2pm daily. For stays more than 3 days, rooms are cleaned weekly and only upon request. For weekly or monthly stays, rooms are cleaned once a week and only upon request. Requests made after housekeeping hours will be observed the following day.
All personal belongings left in room after scheduled checkout time will be held in storage for 7 days. All unclaimed belongings will be sent to the local thrift store or rubbished.
The Broadlind Hotel is not responsible for any lost or stolen items, items left unsupervised, or left behind after checkout.
EARLY ARRIVALS AND LATE DEPARTURES:
We ask that guests contact the hotel at least 24-hours prior to checkin and during business hours of 10am-4pm regarding early arrivals and late departures. Additional fees apply. Fill out REQUESTS form on website for special requests.
Early check-in fee as early as 12pm* and before 4pm
* We will try our best to accommodate a 12pm checkin, but exact time will vary and not guaranteed depending on availability and previous guests checkout at 11am. In order to request an early checkin, guests is required to pay the early checkin fee.
Baggage hold fee, before checkin at 4pm and after checkout up to 5pm
Late checkout fee per hour after 11am until 3pm
- Guest will be charged promptly after 11am and rounded up to the next hour. ( Example: If it is 11:10am, guest will be charged per hour. If 12pm, guest will be charged for 2 hours per hour).
If guests have not been authorized by the Broadlind Hotel for a late check out after 11am, Broadlind Hotel staff and housekeeping have full right to enter the room as they are scheduled to enter and inspect the room at 11am. If guests resist checking out, Broadlind Hotel has the right to take legal and lawful action to help remove guests from the room. All unauthorized late checkouts after 11am are considered trespassing by law.
Fees for early checkin and late checkouts are non-refundable.
Guest room reservations may be reassigned without notice. As we try our best to accommodate the same room type or upgrade, reservations may be transferred to another room at the Hotel's discretion..
Broadlind Hotel is a 20-room Boutique Hotel and are not able to accommodate short notice cancellations.
Any changes to your reservation must be done 72 hours prior to your arrival date. Cancellations less than 72 hours prior to arrival are subject to a 100% charge for the price of the entire reservation.
Any refund due back to your debited account may take up to 45 business days to process, depending on your financial institution. 45-day cancellation policy for New Year's Eve (No refund), Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day, special event weekends (may vary), Wedding bookings, and group bookings of 3 rooms or more.
Same-day reservations are non-refundable. Large groups bookings of 3 or more rooms are non-refundable.
*Early booking cancellation refunds are only fully refunded within 45 days after initial booking. Cancellations made after 45-days are non-refundable. Last minute bookings for large groups of 3 or more rooms are non-refundable, regardless of time when reservation was made.
Reservations booked through a third-party Online Travel Booking Agency (i.e. Expedia, Hotels.com, Travelocity, Booking.com, etc), must make changes/cancellations through that channel. All financial transactions and bookings are handled only with the third-party Online Travel Booking Agency. The Broadlind Hotel does not issue refunds, credits, make room alterations, or cancellations on behalf of the third-party Online Travel Booking Agency. Cancellation policy and fees vary per third-party booking, check with booking agency for more information.
Additional hotel fees, i.e early checkin, late checkout, baggage hold, and parking, is refunded according to the cancellation policy above.
We know that plans change and appreciate you giving us as much notice as possible.
At the Broadlind Hotel, our guests are our main priority and we understand sometimes things come up and our hotel does not fit guest's requirements. For all bookings made through a third-party site, all requests in relocation, cancellation, alterations will be made through the third-party booking site, as the Broadlind Hotel does not manage reservations when booked through the third-party site. In reference to the Broadlind's Hotel Policy, the Hotel is not responsible for any relocation fees and Guest/Third-party agent is responsible for the full payment of the entire reservation to the Hotel. Additional pre-paid fees in early checkin, baggage hold, late checkout, and parking is non-refundable. Once the Hotel has received third-party update that the Guest has been relocated, Guest has up to 1-hour to checkout. If Guests has not checked out after 1-hour after initial notification, staff and appropriate parties will enforce notification to guest for removal.
Relocation is not provided for guests booking directly with the hotel.
Overnight parking is prepaid and $20/night/per car and is off-site.
Please note that parking spaces are prepaid and reserved prior to checkin and will not be available to purchase day of checkin. Parking is based off of availability. Spaces are very limited. Reserve early and prior to checkin! Parking may vary due to construction and availability. We are not responsible for lost or stolen items from parking lot.
Parking permit expires upon checkout at 11am. Parking fees are non-refundable.
Parking reservations are made only at www.broadlindhotel.com/REQUESTS. Once payment has been completed, guest will receive an email with parking info and assigned space #.
NO WHEELCHAIR ACCESSIBLE:
*Note Broadlind Hotel is a registered historical building and there are no elevators on property, stairs only. No wheelchair accessibility.
Hotel entry and Guest rooms are on the 2nd-5th floors and accessed by stairs only. Broadlind Hotel property and All guest rooms are not wheelchair accessible.
In consideration of all our guests, Broadlind Hotel is pet-free environment. Please inform the hotel in advance for service dogs used for medical purposes (seizures, sight, hearing, etc.) ADA documentation required at reservation booking and prior to checkin. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.
For pets detected on-property and in hotel rooms, including visiting guests with pets, guest will be charged $300. No exceptions. Guests may be asked to leave and no refunds will be provided. Broadlind Hotel has the right to refuse service and to deactivate guest door locks for non-compliance with hotel policy. $300 fee must be paid in full in order for guests to access rooms and codes to be activated. If fees are unpaid, staff will open door the following day for guest to only retrieve bags and within 5 minutes.
Broadlind Hotel is a smoke-free environment. Please note that a minimum fee of $750 will be charged if smoke is detected in guest rooms. Broadlind Hotel staff and housekeeping have full right to determine detection of any kind of smoking (cigarette, vaping, marijuana, etc). Guest will be charged automatically from their incidental form or will be sent an invoice. Payment is due immediately. All unpaid invoices within 24-hours will be sent to collections. Broadlind Hotel is authorized to charge guests automatically for any damage made to the property.
Upon check-in we require a credit card on hold for any damages beyond normal use of our amenities or at fault of the hotel. This includes furniture, linens, structural damage to the room, missing items, smoking, etc. Prices may vary according to damaged/missing items. Refer to Incidental Forms.
Broadlind Hotel staff and housekeeping have full right to determine damages made to the hotel property. Guest will be charged automatically from their incidental form or will be sent an invoice. Payment is due immediately. All unpaid invoices within 24-hours will be sent to collections and will be reported to law enforcement. Broadlind Hotel is authorized to charge guests automatically for any damage made to the property.
Broadlind Hotel is a no checkin/front desk hotel. All guests must fill out the Incidental Form found on www.broadlindhotel.com / INCIDENTAL FORM. Forms and required and mandatory to confirm reservation. $200 Incidental charge for all reservations. Upon checkout, once room has been inspected, incidental payment will be returned the same way received.
Checkout inspection is determined by hotel staff. No exceptions.
ROOM DECOR & FURNISHINGS:
Rooms may change in furnishings and decor from time to time. Hotel photos may vary as rooms are upgraded with new furnishings.
For guest safety and the protection of this historic building and its furnishings, the use of candles in guest rooms is prohibited.
Please notify the hotel if you are traveling with children under the age of 12. Unfortunately cribs are not available at the hotel.
Only registered guests have the use of the property. Arrangements must be made in advance for visitors. Charges may apply for extra guests.
RIGHT TO ENTER & TO INACTIVATE CODES:
Staff reserves the right to enter rooms at anytime, with given notice to guests. Broadlind Hotel is an old historical property and there is constant upkeep and maintaining to the rooms and building. If guests are not present, Staff will have full rights to enter room in accordance to any maintenance work, inspection, or amenity requests delivery.
If guests have not checked out of their room by checkout date and time at 11am, staff has the right to enter and remove all guest's personal belongings and store at the guest's expense. At booking, all guests are designated a specific room. For guests transferring rooms, please notify reservations at or text (1833) 782-9522 immediately, so we can try and make sure the rooms are prepared first for an immediate transfer.
If for any reason the Hotel feels guests are not compliant with Hotel policies, threat to hotel staff, guests, and property, unpaid dues, and for any reasonable decision made by Hotel staff and management, the Broadlind Hotel has the right to make guest codes inactive until further notice and resolved. Broadlind Hotel may notify law enforcement if needed at any time.
BROADLIND HOTEL HAS THE RIGHT TO REFUSE SERVICE AND ACCOMMODATION TO ANY GUESTS WE FEEL UNSAFE TO OUR GUESTS AND STAFF.
ITEMS LEFT BEHIND AT CHECKOUT/LOST OR STOLEN ITEMS:
At the Broadlind Hotel, we always try our best to collect items left behind after guests checkout, and at the discretionary of the Broadlind Hotel. Items left will be bagged and recorded for up to 7- days. After 7- days, all items will be donated to the local thrift store. Broadlind Hotel is not responsible for any items left behind, lost, or stolen items at the hotel. Guests are responsible to close and lock their doors when they leave and check for all personal belongings after checkout. We kindly recommend guests to NOT leave their luggage unattended in the building, hallways, mezzanine, or patio, as the Broadlind Hotel is not responsible for lost or stolen items left unattended. Unclaimed, unattended, and unauthorized belongings will be thrown out at the discretionary of the Broadlind Hotel. For safety reasons and consideration of guests and staff, any excessive belongings in public areas of the Broadlind Hotel at checkin, during stay, and left after checkout, the Broadlind Hotel has the right to throw out in trash bins. Guest will be fined $150 for removal of all belongings from guest rooms or Hotel's public areas.
COVID-19 Safety Acknowledgment -- Liability Waiver and Release of Claims
COVID-19 SAFETY INFORMATION:
While participating in events held or sponsored by the Broadlind Hotel (“BH”) “social distancing” must be practiced and face coverings worn at all times to reduce the risks of exposure to COVID-19. Because COVID-19 is extremely contagious and is spread mainly from person-to-person contact, BH has put in place preventative measures to reduce the spread of COVID-19. However, BH cannot guarantee that its participants, volunteers, partners, or others in attendance will not become infected with COVID-19.
In light of the ongoing spread of COVID-19, individuals who fall within any of the categories below are not eligible for stays at the Broadlind Hotel. By signing this document should not enter the BH and/or other face to face with our guests and staff. By entering the BH, you certify that you do not fall into any of the following categories:
1. Individuals who currently or within the past fourteen (14) days have experienced any symptoms associated with COVID-19, which include fever, cough, and shortness of breath among others;
2. Individuals who have traveled at any point in the past fourteen (14) days either internationally or to a community in the U.S. that has experienced or is experiencing sustained community spread of COVID-19; or
3. Individuals who believe that they may have been exposed to a confirmed or suspected case of COVID-19 or have been diagnosed with COVID-19 and are not yet cleared as non-contagious by state or local public health authorities or the health care team responsible for their treatment.
DUTY TO SELF-MONITOR:
All guests and visitors agree to self-monitor for signs and symptoms of COVID-19 (symptoms typically include fever, cough, and shortness of breath) and, contact BH at email@example.com if he/she experiences symptoms of COVID-19 within 14 days after participating or staying at the BH.
LIABILITY WAIVER AND RELEASE OF CLAIMS:
I acknowledge that I derive personal satisfaction and a benefit by virtue of my stay at the BH, and I willingly made a reservation to stay at the BH.
RELEASE AND WAIVER.
I HEREBY RELEASE, WAIVE AND FOREVER DISCHARGE ANY AND ALL LIABILITY, CLAIMS, AND DEMANDS OF WHATEVER KIND OR NATURE AGAINST THE BROADLIND HOTEL AND ITS AFFILIATED PARTNERS AND SPONSORS, INCLUDING IN EACH CASE, WITHOUT LIMITATION, THEIR DIRECTORS, OFFICERS, EMPLOYEES, VOLUNTEERS, AND AGENTS (THE “RELEASED PARTIES”), EITHER IN LAW OR IN EQUITY, TO THE FULLEST EXTENT PERMISSIBLE BY LAW, INCLUDING BUT NOT LIMITED TO DAMAGES OR LOSSES CAUSED BY THE NEGLIGENCE, FAULT OR CONDUCT OF ANY KIND ON THE PART OF THE RELEASED PARTIES, INCLUDING BUT NOT LIMITED TO DEATH, BODILY INJURY, ILLNESS, ECONOMIC LOSS OR OUT OF POCKET EXPENSES, OR LOSS OR DAMAGE TO PROPERTY, WHICH I, MY HEIRS, ASSIGNEES, NEXT OF KIN AND/OR LEGALLY APPOINTED OR DESIGNATED REPRESENTATIVES, MAY HAVE OR WHICH MAY HEREINAFTER ACCRUE ON MY BEHALF, WHICH ARISE OR MAY HEREAFTER ARISE FROM MY PARTICIPATION WITH THE ACCOMMODATION (“STAY”).
ASSUMPTION OF THE RISK. I acknowledge and understand the following:
1. Participation includes possible exposure to and illness from infectious diseases including but not limited to COVID-19. While particular rules and personal discipline may reduce this risk, the risk of serious illness and death does exist;
2. I knowingly and freely assume all such risks related to illness and infectious diseases, such as COVID-19, even if arising from the negligence or fault of the Released Parties; and
3. I hereby knowingly assume the risk of injury, harm and loss associated with the Stay, including any injury, harm and loss caused by the negligence, fault or conduct of any kind on the part of the Released Parties.
MEDICAL ACKNOWLEDGMENT AND RELEASE. I acknowledge the health risks associated with the Stay, including but not limited to transient dizziness, lightheaded, fainting, nausea, muscle cramping, musculoskeletal injury, joint pains, sprains and strains, heart attack, stroke, or sudden death. I agree that if I experience any of these or any other symptoms during the Stay, I will discontinue my participation immediately and seek appropriate medical attention. I DO HEREBY RELEASE AND FOREVER DISCHARGE THE RELEASED PARTIES FROM ANY CLAIM WHATSOEVER WHICH ARISES OR MAY HEREAFTER ARISE ON ACCOUNT OF ANY FIRST AID, TREATMENT, OR SERVICE RENDERED IN CONNECTION WITH MY PARTICIPATION IN THE STAY.
As a guest or visitor, You recognize that your participation, involvement and/or attendance at the Broadlind Hotel or accommodation (“Stay”) is voluntary and may result in personal injury (including death) and/or property damage. By attending, observing or participating in the Stay, You acknowledge and assume all risks and dangers associated with your participation and/or attendance at the Stay, and You agree that: (a) the Broadlind Hotel (b) the property or site owner of the Stay, and (c) all past, present and future affiliates, successors, assigns, employees, volunteers, vendors, partners, directors, and officers, of such entities (subsections (a) through (c), collectively, the "Released Parties"), will not be responsible for any personal injury (including death), property damage, or other loss suffered as a result of your participation in, attendance at, and/or observation of the Stay, regardless if any such injuries or losses are caused by the negligence of any of the Released Parties (collectively, the "Released Claims"). BY ATTENDING, STAYING, VISITING AND/OR PARTICIPATING IN THE STAY, YOU ARE DEEMED TO HAVE GIVEN A FULL RELEASE OF LIABILITY TO THE RELEASED PARTIES TO THE FULLEST EXTENT PERMITTED BY LAW.