Question 1

How do I get to the hotel?

Accepted Answer

Our address is149 Linden Avenue, Long Beach, CA 90802. Since we are a contactless hotel, we will provide you with a code to enter the hotel on the day of your checkin. Scroll to the bottom of this page to see our map.

Question 2

Do you allow smoking on property? In the rooms?

Accepted Answer

The Broadlind Hotel is a smoke free property. Smoking violation will result in a $750 fine upon checkout.

Question 3

I am having trouble completing the pre-checkin form, can you help me?

Accepted Answer

The Broadlind Hotel is a self-checkin hotel with no front desk on site. All guests are required to complete the mandatory pre-checkin and incidental deposit form in order to receive the access codes for the hotel entrance and assigned room(s). 
 
Pre-checkin form instructions will be sent to the email and phone number associated with the reservation made. If you have not received information regarding the pre-checkin form or are having trouble accessing the form, please send the following information to reservations@broadlindhotel.com and/or text message to (833) 782-9522:
- Your full name as it is on the reservation
- Reservation ID #
- Email
- Phone #

Question 4

Am I required to fill out an incidental form?

Accepted Answer

All guests are required to complete the mandatory pre-checkin and incidental deposit form in order to receive their room access codes. Forms must be completed at least 24-hours prior to arrival or for same-day reservations. No reservation refunds for all incomplete and declined forms and forms received after 8pm. A copy of an ID is required with the form for all reservations to be confirmed. ID must match the same name on the reservation and credit card. No exceptions.
 
Pre-checkin form instructions will be sent to the email and phone number associated with the reservation made. If you have not received information regarding the pre-checkin form or are having trouble accessing the form, please send the following information to reservations@broadlindhotel.com and/or text message to (833) 782-9522:
- Your full name as it is on the reservation
- Reservation ID #
- Email
- Phone #

Question 5

Do you offer room service?

Accepted Answer

No room service is offered. The Broadlind is a self sustaining hotel with each room containing a fully functioning kitchen. We also have our in-house restaurants and several nearby shopping centers, dining and groceries stores.
 
Visit https://www.broadlindhotel.com/dining to learn more about our in-house dining.

Question 6

What if I left something behind?

Accepted Answer

If items are left behind we will hold onto it for 7 days after checkout. If item(s) are not claimed after 7 days, it will be discarded.
 
If you recently checked out and think you might've left something behind, please email us at reservations@broadlindhotel.com and we will get back to you as soon as possible.

Question 7

Do you have onsite parking? How much is parking?

Accepted Answer

Onsite parking is available for a fee per night per vehicle. To request onsite parking, pre-checkin form must be completed first and requests may be submitted through the guest portal. Pricing is noted on the guest portal.

Question 8

Am I able to checkin early? Am I able to checkout late?

Accepted Answer

We are happy to accommodate an early checkin or late checkout for a fee, and upon availability. Requests can be made from the Guest Portal after the Pre-Checkin has been completed.

Question 9

Is there a place I can leave my bags prior to checkin or after checkout?

Accepted Answer

A baggage hold is available for a fee. Requests can be made from the Guest Portal after the Pre-Checkin has been completed.

Frequently asked questions